merchandise
return policy
TO INSURE PROPER CREDIT...
PLEASE DO NOT:
- Write on manufacturer’s box or package (use Post-it Notes)
- Tear or rip packages or flaps
- Tape packages or flaps Tape notes or invoice copies to packages or boxes
- Use carton openers that will destroy boxes or flaps
PLEASE INCLUDE:
- All packing materials that were in the original order
- Any instruction sheets or manuals
- A copy of the original invoice if possible
To Our Valued Customers,
We understand that in the
course of our relationship as your office products
vendor, you may have the need to return items to us.
We want to make sure our customers understand our return
policy so that they may receive the full credit to
which they are entitled. In addition, we want to make
sure that every item that is restocked in our inventory
is of the quality you would expect to receive on your
next order.
Food items or items that are “special ordered” are not returnable as is the policy of all our vendors and providers.
NEVER BREAK THE SEAL on an inkjet or toner cartridge box without first verifying that it is correct.
We want to make sure you get full credit on items you return. Please make sure the return is in the condition you would expect to receive it from us if you were buying it.
Informing the person in charge of receiving and/or opening products of this policy will help to ensure full credit if a return is necessary.
We will gladly accept returned products that meet the above criteria, as well as products that are defective or damaged, for full credit up to 30 days from the invoice date. Non-defective or damaged product returned after 30 days will incur a restocking fee (a percentage of the original price).
30 - 60 days ~ 15% restocking
fee
60 - 90 days ~ 20% restocking fee
Credit will not be given for any product returned after 90 days form the date of the invoice. If you have any questions about our policy, please don’t hesitate to contact your sales or customer service representative.
Thank you for your cooperation and, as always, thank you for your continued business!
furniture
return policy
Return policies will vary and be dependent on individual manufacturers. If return of products is accepted and allowed, a 35% restocking fee will be applied.
Custom or special orders are non-refundable and non-returnable.
